Terms and Conditions - Lands - Turismo na Natureza

BOOKINGS

Bookings of activities and/ or services may be done in a proper form on the website, by email, by phone, through authorized agents and/ or Lands – Turismo na Natureza, Lda Points of Sale.
For groups of 20 or more participants, bookings should be done as soon as possible and at least 24 hours before the date of the activity and/ or service.
All bookings are subject to availability.

CANCELLATIONS AND NO-SHOWS

Lands – Turismo na Natureza, Lda reserves the right to cancel the activity and/ or services by reasons which fall outside the responsibility of the company. We cannot be held responsible for cancellations due to the following reasons: natural disasters, climate conditions, system failures, or any other circumstances beyond the company’s control and also whenever the safety and integrity of participants, equipment, and/ or goods are at risk. The client will be fully refunded, without any compensation or indemnity.
The cancellation of activity and/ or services by the participant may be done through a proper form on the website, by email, or by phone up until 24 hours before the start of the activity and/ or services.
For groups of 10 or more participants, the cancellation of activity and/ or services may be done through a proper form on the website, by email, or by phone up until 48 hours before the start of the activity and/ or services.
If the cancellation does not comply with the requirements above, the activity and/ or service will be charged at the full rate.
Once the activity and/or service has started, with the agreement of the participants and the safety and integrity of participants, equipment and/ or goods is not at risk, in the event of a request from the participant(s) to stop or interrupt it due to wind, temperature, rainfall, waves or other factors beyond the company’s control, no refund, indemnity or compensation will apply and the activity and/ or service will proceed its usual course.
In the case of equipment rental, cancellations should be done up until 24 hours before its start otherwise, it will be charged at the full rate. In case of deliberate cancellation by the client, Lands will charge the period of use of the equipment or its minimum rental period.
The rental and hire of equipment and/ or goods are subject to its terms and conditions.
In the event of no show, the full amount charged is non-refundable.

USE OF BOATS AND/ OR EQUIPMENT

Lands reserves the right to change the boats and/or equipment to carry out the activity and/ or service, due to system failures or adverse weather conditions. In that case, another boat and/ or equipment will be used and we will charge the rate and/or prices previously agreed.

MEETING POINT AND DEPARTURE TIME

The meeting point and the departure time are indicated on the voucher or the booking confirmation document.
Delay of the participants may imply exclusion from the activity. To prevent the latter from happening please be so kind to be at the designated meeting point on time. There is a maximum tolerance of 10 minutes.
Departure time is subject to changes due to weather conditions, system failures, or any other circumstances beyond the company’s control.
Whenever a stop or free time is planned during the activity, the crew, skipper, and/ or tour guide will inform you of the following location and time of departure. Please be at the location 5 minutes before the announced time of departure.
Lands reserves the right to suspend a participant from an activity if the times of departure are not respected. In this case, no refund or compensation is available.
Lands reserves the right to suspend a participant from the activity and/ or service if the participant has no physical condition to carry it out or if the participant does not respect the safety recommendations and instructions.

ITINERARIES AND INFORMATION IN WEBSITE, CATALOGS, LEAFLETS, BROCHURES, AND OTHER MATERIAL

The itineraries and the exact timings at the several points of the activity and/ or service are only indicative. They are subject to change due to weather conditions and/ or the physical conditions of the participants and can be amended if the person representing Lands deems this advisable.
The schedules of departures and arrivals, duration, and itineraries of the activities and/ or services are subject to change without prior notice due to safety and security determined by weather conditions, winds, tides, and/or any other circumstances beyond the control of Lands – Turismo na Natureza, Lda.

CODE OF CONDUCT

Lands – Turismo na Natureza, Lda. promotes ecotourism activities and nature tours of natural, cultural, and environmental interest. We expect our guests and participants to respect the visited natural areas and the local lifestyles. We respect and follow the guidelines of the ICNF’s code of conduct and we reserve the right to suspend or cancel an activity if we find the participants’ behavior conflicts with this philosophy and code of conduct.

PHOTOS AND VIDEOS

During our activities and/ or services we can take photos and videos to promote our company. If you do not want this information to be used, please be so kind as to previously inform our staff.

COMPLAINTS

Lands – Turismo na Natureza, Lda. has available a complaints book and reports directly to ASAE.

RAL – ALTERNATIVE CONSUMER DISPUTE RESOLUTION

Consumers can resort to an Alternative Consumer Dispute Resolution Entity in the event of a dispute.
Alternative consumer dispute resolution entities are entities authorized to carry out mediation, conciliation, and arbitration of consumer disputes in Portugal, and are registered on the list of RAL entities provided for by Law Nº. 144/2015.

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo – Faro (CIMAAL)

Address: Avenida 5 de Outubro, n.º 55, R/C Dtº. 8000-075 Faro

Email: info@consumoalgarve.pt

Telephone: 289 823 135 (Call to national landline network)

www.consumidoronline.pt

https://consumoalgarve.pt/index.php/pt/

LICENCES AND INSURANCES

Lands – Turismo na Natureza is a fully licensed company with the registration No. 35/2003 of the Tourism Board of Portugal.
Our activities are certified as Ecotourism by the ICNF – the Portuguese Institute for Conservation of Nature and Forests.
We have all the mandatory insurance legislation.

OMISSION AND OTHER QUESTIONS

Omissions and other questions not covered by these terms and conditions will be discussed with Lands – Turismo na Natureza, Lda and are subject to the applicable Portuguese law.